Shipping policy

Thank you for choosing Lady Mug for your shopping needs! We're committed to providing you with an exceptional shopping experience, which includes reliable and cost-effective shipping options. Please take a moment to review our shipping policy below:

  1. Shipping Rates for British Columbia:

    • Standard (0kg–2kg): 3 to 9 business days - $9.90 CAD
    • Express (0kg–2kg): 1 to 2 business days - $14.90 CAD
    • Standard (2kg–30kg): 3 to 9 business days - $19.90 CAD
    • Express (2kg–30kg): 1 to 2 business days - $29.90 CAD

    Orders totaling $130 CAD or more qualify for free shipping, regardless of the destination within Canada.

  2. Shipping Rates for Canada (excluding British Columbia):

    • Standard (0kg–2kg): 3 to 9 business days - $14.90 CAD
    • Express (0kg–2kg): 1 to 2 business days - $21.90 CAD
    • Standard (2kg–30kg): 3 to 9 business days - $29.90 CAD
    • Express (2kg–30kg): 1 to 2 business days - $34.90 CAD

    Orders totaling $130 CAD or more qualify for free shipping, regardless of the destination within Canada.

  3. Shipping Rates for US Cross-border:

    • Standard (0kg–0.5kg): 4 to 8 business days - $19.90 CAD
    • Express (0kg–0.5kg): 2 to 3 business days - $34.90 CAD
    • Standard (0.5kg–30kg): 4 to 8 business days - $29.90 CAD
    • Express (0.5kg–30kg): 2 to 3 business days - $39.90 CAD

  4. Address Accuracy: Please ensure that your shipping address is accurate and complete to prevent any delays or delivery issues. Lady Mug cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

  5. Delivery Estimates: Delivery times may vary depending on your location and chosen shipping method. While we strive to deliver your order promptly, please be aware that unforeseen circumstances may impact delivery times.

  6. Returns and Exchanges: For information on returning or exchanging items purchased from Lady Mug, please refer to our Refund Policy.

  7. Contact Us: If you have any questions or concerns regarding our shipping policy, feel free to reach out to our customer service team. We're here to assist you!

By placing an order with Lady Mug, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your patronage and eagerly anticipate serving you again soon!